This Privacy Policy explains how Claimistic collects, uses, and protects personal information submitted by users while using our website and services.
1. Information We Collect
We may collect:
Personal details: name, email, phone number, address
Flight information: flight number, airline name, travel route, booking details
Documents: boarding pass, ID (only when legally required)
Technical data: browser information, IP address, cookies, and analytics
2. How We Use Your Information
We use personal data to:
Evaluate and process compensation claims,
Contact you with claim updates and document requests,
Improve service performance and user experience,
Comply with legal or regulatory requirements.
We may send service and claim-related notifications via email.
3. Legal Grounds for Processing (GDPR)
Processing is based on:
Performance of a contract (claim handling),
Legitimate business interest,
Your explicit consent.
4. Data Sharing
We may share your data with:
Airlines, regulators, and legal authorities,
Payment and banking partners,
Third-party service providers such as hosting, analytics, and security systems.
We never sell, rent, or trade personal information.
5. Security
We implement security and encryption to protect your personal data from unauthorized access or misuse.
6. Data Retention
We store personal data only as long as required to process claims, comply with law, or maintain record obligations.
7. Your Rights
Under GDPR, you may request:
Access to your personal information,
Correction or deletion of data,
Transfer (portability),
Restriction or objection to processing,
Withdrawal of consent at any time.
To request actions, contact: support@claimistic.com
8. Cookies
Our website uses cookies for analytics and performance improvement.
You may disable cookies in your browser settings.
9. Third-Party Websites
Claimistic is not responsible for the privacy practices of external sites linked on our website.
10. Contact
For questions regarding data privacy:
📧 support@claimistic.com
🌍 https://claimistic.com/
11. Updates
We may update this Privacy Policy. Revised versions will be posted with a new revision date.
